Shipsurance©
Shipsurance Insurance Services, Inc.©, previously Discount Shipping Insurance (DSI), is a private shipping insurance provider. They provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates.
Shipping Insurance
Shipsurance© offers shipping insurance and cargo insurance to all size shippers. They allow low volume shippers to insure with them via their website on a one-by-one basis. Volume shippers can sign up for open coverage and insure all their shipments at a greater discount. Coverage is offered from Lloyds of London©. They also offer coverage through InsurePost.com.
They provide a proprietary reporting software called “eReport” free of charge to their customers. This software allows for electronic reporting with UPS© Worldship©, FedEx© Ship Manager©, Stamps.com©, Endicia© Dazzle, and eBay©.
Pricing
Rates are typically 50%-90% less that the shipping carrier rates.
Benefits
- Large cost savings
- Offers actual insurance coverage.
- Covers all carriers.
- Claims processed within one week
- Paperless claims process.
- Integrated with most shipping systems.
- Automated “eReport” software suite.
- Open API for reporting.
Disadvantages
- Certain items are not allowed to be covered.
- Certain destination countries are not available for coverage.
- Separate bill for insurance vs. the carriers.
December 9th, 2015 at 7:09 am
howdy, i was not lucky as most. my shipper used shipsurance. i thought i was buying insurance for safe delivery of item. it was damaged badly. i had to get estimates of parts and pieces. assuming the buyer was going to restore it. both estimates were 334 and 335. i got 234 and nothing for labor on assumed restoration. my check was over 2 months out. i guess i was just special.
February 24th, 2015 at 11:12 am
AMAZING SERVICE!
February 20th, 2015 at 11:23 am
Great service, however, I would prefer payment in check as Papal payment costs me Paypal fees!
February 1st, 2015 at 7:54 am
Great company. Fast, professional handling and reasonable rates. Easily recommend to all small item shippers (my only experience). I have used them for many years and had ZERO problems. Glad their services are available. They make the USPS look like a bunch of thugs!!
January 23rd, 2015 at 11:26 am
We filed a claim on the 16th, and got a response (and approval) on the 23rd. Amazing! We were a bit skeptical at first to use Shipsurance because of previous experience with USPS insurance (where the chances of getting an approved claim is somewhere near 0.01%), but they are on a whole different level. The process is simple, electronically transmitted, and takes about 5-10 minutes to fill out all the information per claim.
Thank you!
January 5th, 2015 at 11:48 am
Shipsurance is always fast, easy to do, friendly, and fair. I no longer dread having to make an insurance claim. Thank you!
November 14th, 2014 at 10:56 am
I am a relatively new Shipsurance customer and have been very impressed with the service they provide. I ship a lot of fragile items and had my first item damaged in transport last week. The claim process was simple and the agent that worked with my claim, Vanessa, was very helpful and the claim was accepted and processed in less than a week. Nothing but good things to say about Shipsurance!
August 29th, 2014 at 10:22 am
Very satisfied with Shipsurance. I have been using them for a couple years and recently found that a package I shipped with FedEx was to the best of my knowledge dropped out of a plane to my customer’s front door. I was a bit weary as I had not had to file a claim previously. The claim process was quick and customer service very helpful and of course best of all the claim was paid!
June 14th, 2014 at 2:15 pm
Paid claim for lost package to Hong Kong with no problems.
May 24th, 2014 at 2:31 pm
WOW-what a pleasant surprise this company is. I filed a claim with them for the first time about a week ago. I was a little unclear how to do it so I sent an email for instructions. I got an answer back the very next day and Mia was absolutely wonderful with her reply. She was very very helpful. My claim was settled in one week and my money was deposited into my paypal account. I cant say how happy I am about this-the post office has been breaking my stuff for years and NEVER honored my claims, although after the first two or three I didn’t even bother to file them anymore. Its Shipsurance for me from now on !!
May 9th, 2014 at 11:29 am
This Company is nothing short of AWESOME in the way they handle & dispose of Claims! Never seen another Insurance Company that could have so much ‘attention to detail’, and I’m no Spring Chicken! Love you people, Rose
May 7th, 2014 at 12:02 pm
I have been using Shipsurance for a number of years. They have always been professional and friendly when answering questions. When I have had to file a claim, there has never been a problem or a hassle. I am very pleasantly surprised with this company. Thanks so much!
April 28th, 2014 at 11:24 am
Using Auctiva that has Shipsurance as their insurer is absolutely terrific!
Why use Shipsurance?
Lets compare:
1. Lower fees VS. USPS insurance.
2. Shipsurance covers First Class VS. USPS NO insurance option
3. Covers all International VS. USPS limited coverage
4. Shipsurance insurance claims system in integrated with Auctiva/Ebay so filing a claim is so simple, all required fields are already done for you, just few details need to be complete.
5. Shipsurance quick claim filing(all done electronically) VS. USPS ITS ALL PAPERWORK (International form 1000) that needs to be filled by hand then sent via fax or Snailmail!
6. Customer service is so available via email, voice, chat VS. USPS where on average you are put on hold up to 45 minutes!
7. Shipsurance processing of a claim from filing to receiving a check usually is complete in few days (given you provide proper documentation in a timely matter, and you meet all qualifications)
VS. USPS – I filed 2 International cases in the mid of January 2014, its mid April 2014, and I am still waiting for reimbursement!
BOTTOM LINE:
I am a Powerseller on Ebay, and I don’t have time to be on the phone for dozens of minutes per claim (international claims), filling hand written forms, going constantly to Post Office buying more stamps and sending each claim via snailmail, waiting for a claim check for months without straightforward updates. Shipsurance allows me to waste as little time as possible if a claim needs to be made so I can focus what I do best; is to sell!!!
March 28th, 2014 at 11:05 am
EXCELLENT! Describes the type of service one can come to expect when dealing with this Company! Always Friendly, Fast, so much faster and hassle free than having to deal with the USPS insurance. Quick Pay-out and they are always helpful! I have had to deal with several times and am always amazed that a Company can be so customer oriented. No automation here! Many Companies out there, that could use Ship-Insurance as a Role Model to achieve Happy Customers! Thank-YOU!
March 1st, 2014 at 2:50 pm
Superb service!! Glad I found this insurance!
February 28th, 2014 at 2:40 pm
I’ve only needed to use Shipsurance twice in the last few years,but both times my claims have been reviewed and paid quickly with minimal hassle to myself or my buyer.I have had only positive experiences with Shipsurance’s reasonable rates+ great customer service.I highly recommend this service for anyone shipping multiple items with USPS.
Thanks Shipsurance!
January 10th, 2014 at 10:32 am
Claim was paid very timely
October 12th, 2013 at 6:51 am
I have been using Shipsurance for 10 years now. I cannot say enough about this company, very professional and courteous. I ship a lot of stuff (8000) packages a year)and I save about $8-9,000.00 a year in insurance costs compared to using usps. I am very thankful for you guys. I have recommended you to literally more than 200 sellers over the past 10 years. I have had to file 2 claims and everything went seamlessly. Thank you very much. One very satisfied customer. Thanks Shipsurance.
October 9th, 2013 at 8:48 pm
Shipsurance is great. My business saves on coverage and they actually cover my packages! I have the occasional claim and they are quick and professional. Unlike Stamps.com insurance, they are actually good people!
October 7th, 2013 at 1:52 pm
Shipsurance *****. I have been shipping packages for 16 years now. Get away from this company. They are so unprofessional. They might be cheaper but they make it so hard to file a claim most people just give up. again, stay away from this company