Shipsurance©

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Service
Claims Handling

Shipsurance Insurance Services, Inc.©, previously Discount Shipping Insurance (DSI), is a private shipping insurance provider. They provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates.

Shipping Insurance
Shipsurance© offers shipping insurance and cargo insurance to all size shippers. They allow low volume shippers to insure with them via their website on a one-by-one basis. Volume shippers can sign up for open coverage and insure all their shipments at a greater discount. Coverage is offered from Lloyds of London©. They also offer coverage through InsurePost.com.

They provide a proprietary reporting software called “eReport” free of charge to their customers. This software allows for electronic reporting with UPS© Worldship©, FedEx© Ship Manager©, Stamps.com©, Endicia© Dazzle, and eBay©.

Pricing
Rates are typically 50%-90% less that the shipping carrier rates.

Benefits

  • Large cost savings
  • Offers actual insurance coverage.
  • Covers all carriers.
  • Claims processed within one week
  • Paperless claims process.
  • Integrated with most shipping systems.
  • Automated “eReport” software suite.
  • Open API for reporting.

Disadvantages

  • Certain items are not allowed to be covered.
  • Certain destination countries are not available for coverage.
  • Separate bill for insurance vs. the carriers.

www.shipsurance.com


Shipsurance©4.778409090909188
Private Shipping InsurersShipsurance©Shipsurance Insurance Services, Inc.©, previously Discount Shipping Insurance (DSI), is a private shipping insurance provider. They provide coverage …

User's Ratings
Price
Service
Claims Handling
84 positive — 4 negative


120 Responses to “Shipsurance©”

Pages: « 6 5 [4] 3 2 1 » Show All

  1. 80
    Alice Says:
    Price
    Service
    Claims Handling

    Very pleased with service. Far superior to USPS, excellent from start to finish.

    Did you find this review helpful? Yes   No

    Feedback: 1 positive
  2. 79
    Brenda Renner Says:
    Price
    Service
    Claims Handling

    First time claim, it was approved, happy with that. It seems like the whole process could be streamlined better. Why do they not have the policy number on file plus all that pertained to the shipping of my item? The going back and forth got to be a little too much, but as said happy with the service granted.

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  3. 78
    Jenn Says:
    Price
    Service
    Claims Handling

    I’ve never had to file a claim but I like how this company works. The only problem I have is how time consuming it is to make the purchase of a single policy, logging in to PP over and over and over and over and over and over and over and over and over for EACH package. Tiresome and time consuming – hard to justify the extra time it takes for the money saved.

    Requiring me to rate claims is STUPID since I have never had to file one so you do NOT get good ratings for REQUIRING I rate something with which I have no experience.

    Did you find this review helpful? Yes   No

    Feedback: 2 positive
  4. 77
    Arkady Says:
    Price
    Service
    Claims Handling

    Used Shipsurance for years-reasonably good service. I terminated coverage for temporary closure of business. When I asked for re-instatement-received a quote with 233% higher monthly minimum and 50% higher premiums-Not Good.

    Verified Company Response:
    Arkady, Thank you for your review. To make sure the readers of this site understand the basis of your review:
    - All 11 claims you filed with Shipsurance were paid in full.
    We would love to keep your business, however, the premiums you paid 5 years ago are not feasible as your claims amounts were well above your premiums paid.

    Did you find this review helpful? Yes   No

    Feedback: 5 positive, 1 negative
  5. 76
    Kenneth Thomas Says:
    Price
    Service
    Claims Handling

    As an Ebay Top Rated PowerSeller, I hope all of my shipments arrive safely. Unfortunately, that has not alway been the case and I have filed two claims for damage in the past 60 days with Shipsurance. Both were handled promptly as soon as the required documentation was provided with immediate reimbursement to my PayPal account once the claims were reviewed. I have the HIGHEST regard for Shipsurance!

    Did you find this review helpful? Yes   No

    Feedback: 1 positive
  6. 75
    Pauline LaBrosse Says:
    Price
    Service
    Claims Handling

    I have enjoyed the benefits of this company for the past 5 years or so, and have had 2 claims; one to Russia and one to Argentina. Both, (about 4.5 years apart) were handled quickly, efficiently, and with no arguments. The friendly agents are there to answer any questions and to assure you of their action. Great job, guys! I really appreciate it!

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  7. 74
    Elda Says:
    Price
    Service
    Claims Handling

    Shipsurance is an amazing and reliable service. We are very satisfied. We would absolutely recommend this service to anyone who needs insurance. Thank you!

    Did you find this review helpful? Yes   No

  8. 73
    Steven Lentini Says:
    Price
    Service
    Claims Handling

    Shipsurance is without a doubt the best way to insure shipments. Pricing is fantastic. Service is exceptional and the fastest claim handling I have ever seen.

    Did you find this review helpful? Yes   No

  9. 72
    shipsurance Says:
    Price
    Service
    Claims Handling

    Georgia – Thank you for your review and we do appreciate your business through one of our partner providers. We try to make the process easy and streamlined. Your claim was filed on a Monday and paid that same Friday.

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  10. 71
    Georgia Clawson Says:
    Price
    Service
    Claims Handling

    This was my first claim after buying Shipsurance for 3 years. I didn’t know it would be so difficult to file a claim and collect. Maybe next time it will be easier? Price of insurance is very reasonable.

    Did you find this review helpful? Yes   No

    Feedback: 4 positive, 1 negative
  11. 70
    Louise Says:
    Price
    Service
    Claims Handling

    Excellent, professional service. I just had my first claim for a lost package & Inkfrog was amazing! Quick & easy. The ONLY way to insure!

    Did you find this review helpful? Yes   No

  12. 69
    Derek Trench Says:
    Price
    Service
    Claims Handling

    Prompt, fair claims service. Very satisfied.

    Did you find this review helpful? Yes   No

  13. 68
    mark anderson Says:
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    Service
    Claims Handling

    Very satisfied with the way the claim was handled. I even got a phone call from insurer to ask for details about claim. Payment was within 2 days after the claim was fully submitted.

    Did you find this review helpful? Yes   No

  14. 67
    shipsurance Says:
    Price
    Service
    Claims Handling

    Bob (Mr. Adamian) – Your experience is unfortunate as you have not had a claim denied with our company!
    We have been covering eBay sellers for over a decade and have thousands of happy customers. Good luck in your future endeavors.

    Did you find this review helpful? Yes   No

    Feedback: 2 negative
  15. 66
    Bob Says:
    Price
    Service
    Claims Handling

    Terrible service. Used them (through Auctivia) for years and the first claim I make is denied. They make you jump through hoops then quote their excessively long and thorough conditions. They’re horrible to deal with and then they send you an email saying you can never use them again. Like I would! Price I rated as 2 stars becasue it is better than usps costs but they give you nothing for the $

    Did you find this review helpful? Yes   No

    Feedback: 4 positive, 1 negative
  16. 65
    f. klitzke Says:
    Price
    Service
    Claims Handling

    Beats USPS insurance hands down!!

    Did you find this review helpful? Yes   No

  17. 64
    Marie Says:
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    Service
    Claims Handling

    First claim filed in years. Lot of paper work (isn’t that the way with everything) but easy explantions. Received full refund within a decent time frame & much better than dealing with USPS or UPS. Cheaper Insurance vosts than USPS. I HIGHLY RECOMMEND THIS 5* SERVICE and hope it continue’s to serve as well in years to come as today!

    Did you find this review helpful? Yes   No

  18. 63
    this-n-that-antiques Says:
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    Service
    Claims Handling

    Excellent company to deal with. I use Shipsurance for my shipments. Fast, friendly service. They have a knowledgable customer service staff and a an easy to use claims service when it’s needed.

    Did you find this review helpful? Yes   No

  19. 62
    Pam Says:
    Price
    Service
    Claims Handling

    I’m impressed with InsurePost/Shipsurance. Their prices for coverage and their customer service are also both excellent. I’ve been insuring with them for about a year, and recently filed my first claim. The online claim instructions were clear and easy to follow, and the claim was paid out quickly.

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  20. 61
    shipsurance Says:
    Price
    Service
    Claims Handling

    Abe – We assume that your had a shipment to the CIS countries (Russia, etc). This is VERY clear on the terms of coverage. It is unfortunate that this was a surprise to you and we hope to earn your business back.

    Did you find this review helpful? Yes   No

    Feedback: 1 negative

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