Shipsurance©

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Shipsurance Insurance Services, Inc.©, previously Discount Shipping Insurance (DSI), is a private shipping insurance provider. They provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates.

Shipping Insurance
Shipsurance© offers shipping insurance and cargo insurance to all size shippers. They allow low volume shippers to insure with them via their website on a one-by-one basis. Volume shippers can sign up for open coverage and insure all their shipments at a greater discount. Coverage is offered from Lloyds of London©. They also offer coverage through InsurePost.com.

They provide a proprietary reporting software called “eReport” free of charge to their customers. This software allows for electronic reporting with UPS© Worldship©, FedEx© Ship Manager©, Stamps.com©, Endicia© Dazzle, and eBay©.

Pricing
Rates are typically 50%-90% less that the shipping carrier rates.

Benefits

  • Large cost savings
  • Offers actual insurance coverage.
  • Covers all carriers.
  • Claims processed within one week
  • Paperless claims process.
  • Integrated with most shipping systems.
  • Automated “eReport” software suite.
  • Open API for reporting.

Disadvantages

  • Certain items are not allowed to be covered.
  • Certain destination countries are not available for coverage.
  • Separate bill for insurance vs. the carriers.

www.shipsurance.com


Shipsurance©4.778409090909188
Private Shipping InsurersShipsurance©Shipsurance Insurance Services, Inc.©, previously Discount Shipping Insurance (DSI), is a private shipping insurance provider. They provide coverage …

User's Ratings
Price
Service
Claims Handling
84 positive — 4 negative


120 Responses to “Shipsurance©”

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  1. 100
    Robert L Says:

    Using Auctiva that has Shipsurance as their insurer is absolutely terrific!
    Why use Shipsurance?
    Lets compare:
    1. Lower fees VS. USPS insurance.
    2. Shipsurance covers First Class VS. USPS NO insurance option
    3. Covers all International VS. USPS limited coverage
    4. Shipsurance insurance claims system in integrated with Auctiva/Ebay so filing a claim is so simple, all required fields are already done for you, just few details need to be complete.
    5. Shipsurance quick claim filing(all done electronically) VS. USPS ITS ALL PAPERWORK (International form 1000) that needs to be filled by hand then sent via fax or Snailmail!
    6. Customer service is so available via email, voice, chat VS. USPS where on average you are put on hold up to 45 minutes!
    7. Shipsurance processing of a claim from filing to receiving a check usually is complete in few days (given you provide proper documentation in a timely matter, and you meet all qualifications)
    VS. USPS – I filed 2 International cases in the mid of January 2014, its mid April 2014, and I am still waiting for reimbursement!

    BOTTOM LINE:
    I am a Powerseller on Ebay, and I don’t have time to be on the phone for dozens of minutes per claim (international claims), filling hand written forms, going constantly to Post Office buying more stamps and sending each claim via snailmail, waiting for a claim check for months without straightforward updates. Shipsurance allows me to waste as little time as possible if a claim needs to be made so I can focus what I do best; is to sell!!!

    Did you find this review helpful? Yes   No

    Feedback: 3 positive
  2. 99
    Carol Bailey Says:

    EXCELLENT! Describes the type of service one can come to expect when dealing with this Company! Always Friendly, Fast, so much faster and hassle free than having to deal with the USPS insurance. Quick Pay-out and they are always helpful! I have had to deal with several times and am always amazed that a Company can be so customer oriented. No automation here! Many Companies out there, that could use Ship-Insurance as a Role Model to achieve Happy Customers! Thank-YOU!

    Did you find this review helpful? Yes   No

  3. 98
    Anne Says:

    Superb service!! Glad I found this insurance!

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  4. 97
    Brett Says:

    I’ve only needed to use Shipsurance twice in the last few years,but both times my claims have been reviewed and paid quickly with minimal hassle to myself or my buyer.I have had only positive experiences with Shipsurance’s reasonable rates+ great customer service.I highly recommend this service for anyone shipping multiple items with USPS.
    Thanks Shipsurance!

    Did you find this review helpful? Yes   No

    Feedback: 1 positive, 1 negative
  5. 96
    Linda Says:

    Claim was paid very timely

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  6. 95
    George Dimitroff Says:

    I have been using Shipsurance for 10 years now. I cannot say enough about this company, very professional and courteous. I ship a lot of stuff (8000) packages a year)and I save about $8-9,000.00 a year in insurance costs compared to using usps. I am very thankful for you guys. I have recommended you to literally more than 200 sellers over the past 10 years. I have had to file 2 claims and everything went seamlessly. Thank you very much. One very satisfied customer. Thanks Shipsurance.

    Did you find this review helpful? Yes   No

    Feedback: 1 positive, 2 negative
  7. 94
    Phil Says:

    Shipsurance is great. My business saves on coverage and they actually cover my packages! I have the occasional claim and they are quick and professional. Unlike Stamps.com insurance, they are actually good people!

    Did you find this review helpful? Yes   No

  8. 93
    Rob Says:

    Shipsurance *****. I have been shipping packages for 16 years now. Get away from this company. They are so unprofessional. They might be cheaper but they make it so hard to file a claim most people just give up. again, stay away from this company

    Did you find this review helpful? Yes   No

    Feedback: 2 positive, 2 negative
  9. 92
    Steve Says:

    Shipsurance has paid 5 claims so far for me. That is great, but the $1355 I saved last year alone is a god send. I also just found this great article that referenced them: http://www.huffingtonpost.com/ilana-greene/shipping-insurance-little_b_3781962.html

    Did you find this review helpful? Yes   No

  10. 91
    mark anderson Says:

    This claim was paid despite the fact the the buyer did not respond to required questionnaire. I appreciate the personal attention to my request for payment and consideration of special circumstances

    Did you find this review helpful? Yes   No

  11. 90
    Brad Says:

    This was my first claim after using Shipsurance for about a year for my eBay sales. Claim was paid quickly, about 1-1/2 weeks. Only problem I had was with my buyer (from a foreign country) in getting him to understand that he had to fill out the online affidavit! Finally that was done and all worked out well.

    Thanks!

    Did you find this review helpful? Yes   No

  12. 89
    Sharon Says:

    My experience with Shipsurance was fantastic. Getting the insurance has always been easy, but I did not know how well the claims process would be until I filed one. And it went incredibly smoothly and I was paid almost immediately. Very pleased!

    Did you find this review helpful? Yes   No

  13. 88
    Lisa Romig Says:
    Price
    Service
    Claims Handling

    This was the first claim I’ve submitted and it was a wonderful experience. It was an overseas claim so I expected it to take a while. Much to my delight, the claim was paid within 2 days of paperwork being submitted. I highly recommend this company to all!

    Did you find this review helpful? Yes   No

  14. 87
    B.K. RAO Says:
    Price
    Service
    Claims Handling

    Professional and courteous service. Better rates than the USPS. Quick resolution of claims. Will continue to use for all of my eBay shipments. Thanks!

    Did you find this review helpful? Yes   No

    Feedback: 1 positive
  15. 86
    Roger Sorenson Says:
    Price
    Service
    Claims Handling

    Overall, a very pleasant and straightforward process. A real plus was having people on the phone that I could understand! I will continue to use them exclusively for my eBay insurance needs. My rule is, anything over $15.00 must have insurance. I definitely will not hesitate to recommend them to other sellers as a preferable option to USPS insurance. Thanks again.

    Did you find this review helpful? Yes   No

    Feedback: 1 positive
  16. 85
    Cat's Magical Shoppe Says:
    Price
    Service
    Claims Handling

    I know that seems like a total misnomer to state “great insurance company”, but it is true. We had a fantastic experience with an insurance company! We’ve had some bad experiences in the past with insurance carriers (who hasn’t?) so we were prepared for a typical wait and rejection when we had to file a claim. Much to our surprise, the claim was settled within 72 hours! What a pleasant shock!

    Did you find this review helpful? Yes   No

    Feedback: 1 positive
  17. 84
    george Says:
    Price
    Service
    Claims Handling

    GREAT!!! Very quick service. (approx 1 week from start to finish) There is a little bit of paperwork and pictures to submit, but everything can be done via email and works well. I had a very cooperative customer, which helps the process moving smoothly. I can’t say enough how pleased I was with the process. I hope never to have to use the service again, because that means everything arrived and arrived safely. But quite confident that they will be here if I need them.
    Thanks again

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  18. 83
    Linda McCarthy Says:
    Price
    Service
    Claims Handling

    Claim forms were user friendly. Claim was processed quickly.

    Did you find this review helpful? Yes   No

    Feedback: 1 negative
  19. 82
    IRONICK29 FROM SSB Says:
    Price
    Service
    Claims Handling

    OUTSTANDING COMPANY! I FILED A CLAIM FOR USPS FIRST CLASS INTERNATIONAL FOR A LOST PACKAGE TO CHILE. IT WAS A RATHER LARGE CLAIM FILED. I FILED ON A MONDAY AND RECEIVED THE “FULL” PAYMENT IN MY PAY PAL ACCOUNT ON THE FOLLOWING FRIDAY. THE REQUIRED FORMS, AND DOC’S WERE REASONABLE, AND EASY TO FILL OUT. VERY KNOWLEDGEABLE REPS – ABSOLUTELY NO HASSLES, STRESS AND “NO TYPE” OF INSURANCE COMPANY B.S. MY CUSTOMER WAS IMPRESSED AND HAPPY TOO. THANKS SHIPSURANCE ! RON – SSB USER

    Did you find this review helpful? Yes   No

    Feedback: 2 positive, 1 negative
  20. 81
    William Fee Says:
    Price
    Service
    Claims Handling

    Hi I filed claim on 12/21.But then buyer didn’t send needed photos till 17 days later.Once she did, your team was very polite, helpful and prompt in completing claim.I will let other’s know how reliable your Co is.Thanks

    Did you find this review helpful? Yes   No

    Feedback: 2 positive

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